Digiwave IPTV Refund Policy — Refunds, 1-Month Trial & Support

1-Month Subscription (Trial)

1-Month subscriptions are non-refundable. This plan is sold as a low-cost, one-month trial so customers can evaluate the service for the full month.

Within 48 hours: New non-trial purchases may be eligible for a full refund if requested within 48 hours of purchase, provided the service has not been used for more than 10 minutes and you have not contacted support to attempt troubleshooting.
Renewals: Subscription renewals are non-refundable unless required by law or at Digiwave IPTV's discretion.
Service outages: Partial (pro-rata) refunds for verified extended outages may be issued if you notify support within 7 days of the outage.

Refunds will not be issued for:

Change of mind after using the service beyond the limits above.
Incompatibility with a device, geographic restrictions, or issues caused by third-party apps.
Problems caused by your ISP, home network, or device configuration.
Accounts suspended or terminated for Terms of Service violations, fraud, or abuse.

Email contact@digiwaveiptv.ca within the applicable refund window.
Include: account email, order/transaction ID, purchase date, and a short description of the problem or reason for the request.
Allow up to 7 business days for review.

Approved refunds are returned to the original payment method within 7–14 business days (timing depends on your payment provider).
If the original payment method is unavailable, Digiwave IPTV may offer store credit at its discretion.

We may update this policy at any time. The effective date is shown above; continued use after changes means you accept the updated policy.